Privacy Policy
Last updated: 16th January 2025
Contact Information
Greenleaf & Co
15 Park Row, Bristol BS1 5LP
United Kingdom
Phone: +44 117 329 4761
Email: info@domain.com
Our Commitment to Your Privacy
At Greenleaf & Co, we take your privacy seriously. We understand that when you trust us with your personal information, you expect us to handle it with care and respect. This Privacy Policy explains how we collect, use, protect, and share your personal data when you use our website or services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring your data is processed lawfully, fairly, and transparently.
What Personal Data We Collect
Information You Provide Directly
When you interact with our services, we may collect:
- Your name and contact details when you enquire about our services
- Email address when you subscribe to updates or contact us
- Phone number when you request a call back
- Service address and specific cleaning requirements
- Payment information when you book our services
- Any other information you choose to share with us
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search terms used
- Device information and operating system
- Cookie data (see our Cookie Policy for details)
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, protection of vital interests, public task, or our legitimate interests (such as improving our services and communicating with you about relevant offerings).
How We Use Your Personal Data
We use the information we collect for several purposes that help us provide and improve our services:
Service Delivery
To provide our eco-friendly cleaning services, process bookings, manage appointments, and communicate with you about your service requests.
Customer Support
To respond to your enquiries, resolve issues, and provide assistance with our services.
Service Improvement
To understand how visitors use our website, analyse trends, and improve our services based on feedback and usage patterns.
Marketing Communications
To send you information about our services, special offers, and updates (only with your consent, and you can opt out at any time).
Legal Compliance
To comply with legal obligations, protect our rights, and ensure the security of our services.
How We Share Your Data
We respect your privacy and only share your personal data in limited circumstances:
- Service Providers: We work with trusted third parties who help us operate our business, such as payment processors, booking systems, and analytics providers. These partners are contractually obligated to protect your data.
- Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
We never sell your personal data to third parties for their marketing purposes.
How We Protect Your Data
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information:
- Encryption: We use industry-standard encryption for data transmission and storage
- Access Controls: Only authorised personnel have access to personal data, and only when necessary
- Regular Monitoring: We continuously monitor our systems for potential vulnerabilities
- Secure Storage: Your data is stored on secure servers with regular backups
- Staff Training: Our team receives regular training on data protection and privacy best practices
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you promptly of any data breach that may affect you.
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Active Customers: We keep your data for the duration of our business relationship
- Enquiries: Contact information from enquiries is retained for up to 12 months
- Financial Records: Payment and invoice data is kept for 7 years to comply with tax regulations
- Marketing Data: Kept until you unsubscribe or request deletion
- Website Analytics: Anonymised data may be retained indefinitely for statistical purposes
After the retention period expires, we securely delete or anonymise your personal data.
Your Privacy Rights
Under UK data protection law, you have several important rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can ask us to correct inaccurate or incomplete personal data.
Right to Erasure
You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing
You can ask us to temporarily stop processing your data in certain situations.
Right to Data Portability
You can request your data in a structured, commonly used format.
Right to Object
You can object to processing based on legitimate interests or for marketing purposes.
Right to Withdraw Consent
Where we rely on consent, you can withdraw it at any time.
Right to Complain
You can lodge a complaint with the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data.
To exercise any of these rights, please contact us using the details provided at the top of this page. We'll respond to your request within one month.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
- Unsubscribe from marketing emails using the link provided in each message
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable data protection laws.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
International Data Transfers
Your personal data is primarily stored and processed within the United Kingdom. However, some of our service providers may be located outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the UK authorities
- Adequacy decisions recognising equivalent data protection standards
- Other legally approved transfer mechanisms
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by updating the "Last updated" date at the top of this page. For material changes, we may also send you an email notification or display a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us:
Email: info@domain.com
Phone: +44 117 329 4761
Post: Greenleaf & Co, 15 Park Row, Bristol BS1 5LP, United Kingdom
If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.