Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information when making bookings or enquiries
• Use our services only for lawful purposes
• Respect our staff and treat them with courtesy and professionalism
• Notify us promptly of any changes to your contact details or service requirements
• Comply with all applicable local, national, and international laws

2. Prohibited Uses

You agree not to:

• Use our services for any illegal or unauthorised purpose
• Attempt to gain unauthorised access to our systems or networks
• Transmit any harmful code, viruses, or malicious software
• Harass, abuse, or harm our staff or other customers
• Impersonate any person or entity or misrepresent your affiliation
• Collect or store personal data about other users without their consent
• Use automated systems to access our services without permission

3. Service Access Requirements

To use our services, you must:

• Be at least 18 years old or have parental consent
• Provide a valid address within our service area (Bristol and surrounding areas)
• Ensure safe access to the property for our cleaning team
• Disclose any potential hazards or special requirements at the property
• Have the legal authority to request cleaning services at the specified address

4. Fair Usage Guidelines

Our services are designed for residential and light commercial cleaning. We reserve the right to refuse service if the condition of the property poses health or safety risks to our staff, requires specialised equipment beyond our scope, or if the requested services fall outside our service offerings. We'll always communicate openly with you if we have concerns about a booking.

1. Service Hours and Maintenance

We provide cleaning services during standard business hours, Monday through Saturday. Our website is available 24/7, but we may occasionally need to perform maintenance or updates. We'll try to schedule these during off-peak hours and provide advance notice when possible.

2. Service Area Coverage

Our services are primarily available in Bristol and surrounding areas within a 15-mile radius. We may consider requests outside this area on a case-by-case basis, potentially with additional travel charges.

3. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We'll provide reasonable notice of significant changes that may affect your bookings.

4. Emergency Circumstances

In the event of extreme weather, natural disasters, or other circumstances beyond our control, we may need to reschedule services. We'll contact you as soon as possible to arrange an alternative time. No cancellation fees will apply in such circumstances.

1. Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Greenleaf & Co or our content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

2. Trademarks

The Greenleaf & Co name, logo, and related marks are trademarks of our company. You may not use these marks without our prior written consent. Any unauthorised use may violate trademark and other laws.

3. Feedback and Suggestions

If you provide us with feedback, suggestions, or ideas about our services, you grant us a perpetual, worldwide, royalty-free licence to use, modify, and incorporate such feedback into our services without any obligation to you.